conflict resolution Essay - 8130 Words

The Dynamics of Conflict Resolution A Practioners Guide Bernard S. Mayer Chapter One The Nature of Conflict We all are of two minds about conflict. We say that conflict is natural, inevitable, necessary, and normal, and that the problem is not the existence of conflict but how we handle it. But we are also loath to admit that we are in the midst of conflict. Parents assure their children that the ferocious argument the parents are having is not a conflict, just a discussion. Organizations will hire facilitators to guide them in strategic planning, goal setting, quality circles, team building, and all manner of training, but they shy away from asking for help with internal conflicts. Somehow, to say that we are in conflict is†¦show more content†¦If I believe us to have incompatible interests, and act accordingly, then I am engaging you in a conflict process whether you share this perception or not. Conflict as Feeling Conflict also involves an emotional reaction to a situation or interaction that signals a disagreement of some kind. The emotions felt might be fear, sadness, bitterness, anger, or hopelessness, or some amalgam of these. If we experience these feelings in regard to another person or situation, we feel that we are in conflict-and therefore we are. As a mediator, I have sometimes seen people behave as if they were in great disagreement over profound issues, yet I have not been able to ascertain exactly what they disagreed about. Nonetheless, they were in conflict because they felt they were. And in conflicts, it does not take two to tango. Often a conflict exists because one person feels in conflict with another, even though those feelings are not reciprocated by or even known to the other person. The behavioral component may be minimal, but the conflict is still very real to the person experiencing the feelings. Conflict as Action Conflict also consists of the actions that we take to express our feelings, articulate our perceptions, and get our needs met in a way that has the potential for interfering with someone elses ability to get his or her needs met. This conflictShow MoreRelated Conflict Resolution Essay1288 Words   |  6 Pages Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008). In some situations, conflict can be more constructive than destructive. Recognizing the difference between conflict that is constructive to the team and conflict that is destructive to the team is important. Trying to prevent the conflict is not always the best way to manage conflict when working within a team setting. Understanding conflict, what causes it, and how to resolve conflict effectivelyRead MoreConflict Resolution : Conflicts Resolution988 Words   |  4 PagesWhen it comes to conflict resolution there are several ways to handle this. There’ve been several times that I’ve had to deal with conflict resolution. Conflict resolution also has several tips that you can learn to be able to handle a conflict. A conflict resolution can be handled in a positive way or a negative way. What is conflict resolution? In Community Tool Box it states â€Å"Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreementRead More Conflict Resolution Essay614 Words   |  3 Pages Conflict Resolution nbsp;nbsp;nbsp;nbsp;nbsp;What does conflict resolution mean to me? Conflict resolution is when an impartial or neutral person puts a plan into action to resolve and settle issues within an organization or a team. In the business world today a great amount of focus is being placed on employees working as team unit to increase new ideas, distribute more job responsibilities among a larger group, and most important create a unified front and camaraderie. Along with advantagesRead More Conflict Resolution Essay1017 Words   |  5 Pagesprofessional to personal, they are all prone to encountering some form of conflict. John Dewey has designed a problem solving sequence with 6 (six) steps, listed and explained below, to facilitate resolution of these conflicts. nbsp;nbsp;nbsp;nbsp;nbsp;Since the way one deals with conflict within the relationship will affect how the relationship progresses, it is vital that one posse all the necessary skills to resolve conflict in a way that brings satisfaction to everyone involved. Dewey’s stepsRead MoreThe Family Mediation And Conflict Resolution Process4320 Words   |  18 Pagesmediation and conflict resolution process and techniques. The student endeavored on an educational journey to study mediation within the context of families as a means of resolving conflicts without resort to adversarial means such as litigation. Focus and attention was given to family dynamics, child development, the Texas Family Code, family violence, and facilitating of communication and dispute resolution. The components and benefits of family mediation and conflict resolution were introducedRead MoreConflict Resolution934 Words   |  4 Pagesto them she has licence and authority to watch them as she is their supervisor and they have to obey her commands. This statmemt of her escalted the whole issue and continued for a long time. This situation turned in to a big arguments and conflict that it had a great imapct on the productivity of work. There was a big loss of components as they were not able to process in a timely manner. Next day the staff meeting was called on by Manager and all the night staff were called to attendRead MoreConflict Resolution Strategies Essay1444 Words   |  6 PagesConflict Resolution Strategies Conflict has long been viewed as negative, and is usually associated with things as trivial as an argument to something as extreme as war, and is seldom seen as beneficial. In the team environment however, conflict can be very beneficial if recognized early and managed properly and can enhance team performance as well as relationships between team members. Conflict is inevitable as humans interact, because not everyone shares the same beliefs, values, opinions, levelRead MoreInterpersonal Communication And Conflict Resolution1439 Words   |  6 Pagesresearch resources that helped me understand my interpersonal communication topic, Conflict Management, and how theories, relevant skills and strategies can play a big role throughout the resolution and frequency of conflict among my peers. Personality Types and Development of Adolescents’ Conflict with Friends This study aimed to examine the developmental pattern of adolescents’ conflict frequency and conflict resolution with their best friends, and differences in these developmental changes betweenRead MoreConflict Resolution1281 Words   |  6 PagesIntroduction Everyone faces conflict in their lives on a daily basis. It is an accepted and expected part of life. Conflict is not a problem in itself - it is what we do with it that counts. You cant avoid conflict in your life, at home, at work, and even at play. Wherever people interact, there is a potential for conflict. That is not bad news because good things can arise, and relationships can improve through conflict, provided conflict is managed with thought and attention. The bad newsRead MoreThird Party Conflict Resolution2113 Words   |  9 PagesThird Party Conflict Resolution MGT/445 Organizational Negotiations March 11, 2013 | | | | Third Party Conflict Resolution

Human Resources Management Of China And Japan - 1815 Words

Management of Human Resources is the backbone of every company in this world. Along with the ideas and principles, it is the workforce of a company which determines its success. In this report, we will compare the different approaches to Human Resources Management that are used in China and Japan. Several HR implications in both the countries will be analysed and the results of this report will predict the future of HRM industry in China and Japan. Background HRM in China The HR market in China has been in distress for the past few years. Job vacancies have not been as high in quite a while and it has created an unwanted record of 10 available jobs per job seeker. Majority of the population is ageing and a further troubling fact indicates†¦show more content†¦There is an emphasis on the worker being politically correct for the company; his adherence to party doctrine played a key role, and was the basis of performance appraisal. Job security and level of wage is not dominated by job performance, but by the reason mentioned above. HRM in Japan Lifelong employment, enterprise unions, and a seniority-based wage and promotion system are some of the traditional features of HRM in Japan. However, with the emergence of international competition the upcoming young generation showing less loyalty are forcing change. A part of the reason is the transition to the service economy, while the ageing workforce has played a significant role too. Japanese firms function by consistently showing high levels of informal communication, with group consensus seen as an emphatic component of corporate success. Nemawashi, which indicates an informal process of quietly laying down the foundation for a particular proposed project by talking to the concerned people, is widely practiced in the modern Japanese firms. Japanese management theory tracks these tendencies to Japanese culture that values collectivism over individualism, and the desire to limit individual responsibility. The organizational practices of democratic decision-making, combined with collective responsibility and minimal status differentiation are mentioned frequently in the literature (Hatvany Pucik, 1981;

Essay on Management Strategies for Retail Market Management

Management Strategies for Retail Market Management The newspaper headlines often bring about a clue regarding the status of the economy on a daily basis. We hear from newscasts on the radio and on the television of distressing news of the market rising and dropping daily and just about every website have news regarding the impending gloom of the economy both locally and globally. Corporations cannot hide from budget cutbacks and organizational restructuring and it is inevitable that any improvement will be for the good of preserving the company. Even though many changes occur during the course of transformation; leaders and managers alike will need to learn how to hold to a quality that keeps the employee and the consumer community†¦show more content†¦This type of market management strategy works well for both the retailer and the product manufacturer. Market Management Premium’s management team consists of a core team that resides at their home office in Chesterfield, Missouri. This team consists of the president and vice president of the company, a human resource team, a technology and logistics department, and account managers. The next team level are recruiting managers and regional managers that are stationed across the country in specific zoned territories and within those territories are market managers positioned throughout the regions. This team has a few functions that are performed by the different levels and job descriptions. Each level has a level of responsibility and set of skills for maintaining effective team relationships with the clients and members. Many tasks are executed by the market managers. By definition, market management is a person who manages the resources in a region for a specific brand or product (Anonymous, Market Manager, 2009). This profession can help make the best use of resources within a set market (Jones and George, 2007). It can provide current and accurate technology for training, product demonstrations, assisted selling, merchandising, and strategic consistency in specific markets. Employees are trained to provide guidance to teams ofShow MoreRelatedFactors Influencing International Fashion Retailers816 Words   |  4 Pages E. and Fiore, A. (2011) Factors influencing international fashion retailers entry mode choice, Journal of Fashion Marketing and Management: An International Journal, 15(1), pp. 58-75. doi: 10.1108/13612021111112340. Summary: The aim of the paper is to provide a theory†based framework that informs a fashion retailer s entry mode choice into a foreign market. The author highlights the need of a unified theoretical framework for entry mode research and integrates four different theories previouslyRead MoreSwot Analysis of Wal-Mart and Carrefour952 Words   |  4 PagesArgosy University SWOT Analysis of Wal-mart and Carrefour SWOT Analysis for Wal-Mart and Carrefour What is a hypermarket? 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Liability for Business Laws and Ethics

Question: Discuss about the Liability for Business Laws and Ethics. Answer: Intrduction: Australian Corporate Bodies have been able to ground themselves well, not only in national markets but also in the global market on the basis of a strong economic infrastructure. The Commonwealth Bank of Australia, playing an exceptional role in developing the banking sector in Australia, is a bank in the general sense of the term; however, it is more than that. According to Commbank.com.au, (2016) The Commonwealth Bank of Australia is involved in several major economic pursuits such as retail, developmental investment, share market investment and superannuation. Developing within the boundaries of the continent it its initial stages, Commonwealth Bank of Australia has now expanded its business in the global market especially in Asia, North America, New Zealand and Europe. The Bank, despite its impressive portfolio does come with couple of issues. Chan, Watson Woodliff, (2014) state that at times the Commonwealth Bank of Australia has failed to meet norms determined for the opportun ity to innovation motto, mentioned in their company policies at the time of balancing with profit making. Coca Cola Amatil is one of the most dominating and profiting corporate body, dealing in the food and beverages. Established as a tobacco company in 1904, the company has a long way to expand its reach in various ways and in the 1960s it took its current shape as it bought the Coca Cola bottle manufacturers. The company deals mostly in the local market, having more than a 20 manufacturing facility and warehouses. Being a part of the food industry the Coca Cola Amatil has inclined towards a few essential corporate social responsibilities. The Coca Cola Amatil aims at providing good quality products, better lifestyle to the extreme possible point. In recent years as mentioned by Andini Simatupang (2014) it has faced many challenges in the market; nevertheless it has faced no serious issues regarding the nutrition values of the beverage that is produced in mammoth numbers, keeping in accordance to the predetermined social corporate responsibilities (Ccamatil.com, 2016). Differences between the two companies in terms of social reports and depth of coverage on special issues: As suggested by Cheng, Ioannou Serafeim, (2014), the social corporate image of any corporate organization casts influence on the mindset of the general populace, channeling the business accordingly and the Australian corporate bodies are no exceptions to this. The norms mentioned and followed by certain corporate bodies are mentioned in their respective social responsibility reports. Dhaliwal et al. (2012), suggest that these reports are made easily accessible to the public with the sole intention being developing a positive atmosphere for business in the guise of mentioning certain roles taken up by the corporate bodies besides earning profit. In the current assignment the chosen organizations are not similar and have different social priorities, resulting in two different social corporate reports. The Commonwealth Bank of Australia highlights its dedication to the development of the education, innovation and good business practices around the globe. The chosen bank has mentioned d etails about cases where the investment plans have resulted in enhancing the standard of education and innovation. The reports give details about the future assumptions and aims foreseen with believe to bring in a positive change. It is worth the mention that the Commonwealth Bank does not disclose the details about the profits it has secured out of the mentioned cases. The corporate social report presented by Coca Cola Amatil focuses mainly on the wellbeing of the consumers, improving living standards by integrating communities and preservation of the environmental balance. The social report mentions all the activities and survey results that show that Coca Cola Amatil has retained the standards expected on the part of the customers. The report also mentions the companys aim in integrating the social fragments with the promotion and popularity of their products on a global scale, especially in Australia. Fogel Elizabeth (2014), mention that the corporate social report of the chosen organization also unfolds details about its manufacturing processes that are less harmful to the environment and are on the verge of bringing in remarkable business standards. A minute observation of the report shows that there is very little importance given to activities that benefit the society directly. Explanation of the differences from different aspects: The Commonwealth Bank of Australia and Coca Cola Amatil are two very different corporate bodies in terms of presence in the market and nature of business policies. The reason behind such differences is easy to comprehend. Huang Zhou Zhu (2012) are of the opinion that a close research on the working framework of the Commonwealth Bank of Australia shows that it has its business expanded beyond the national boundaries of Australia. On the other hand the Coca Cola Amatil generally manufactures in Australia and exports its products to other countries. Brailsford, Handley Maheswaran (2012) highlighted that as the Commonwealth Bank of Australia competes in the national as well as in the international investment market it has to emphasize the power of its investment and mention the best interest of men. As the banking sector is very competitive in its nature, the chosen bank has to mention the its social responsibilities in order to create an unique identity for itself. Contrasting starkly to banking sector, the Coca Cola Amatil produces beverage and also indulges in the packaging of the beverages. According to Ouppara Sy (2012), as the beverages are related to the health and the manufacturing is associated with the idea of environment, the corporate social responsibilities of the mentioned organizations mainly revolves around preservation and environment and health standards. As the banking sector is the work field of the corporate persons and the main is corporeal development of the society the norms of Commonwealth Bank of Australias corporate social responsibilities are less inclined towards nature and health. Coca Cola Amatil products are used generally for regular purposes and is related to issues of food, health and environment, therefore, the chosen organization lays very little emphasis on innovation, education and development of business. Explanation of social accounting approach by Zedak et al. (1997): In order to provide a proper and effective guideline for corporate organizations to frame their respective corporate social reports the 8 criteria of Zedak et al. (1997) has been considered appropriate. The extent to which each chosen organization have followed the 8 criteria has been discussed in the table below Criteria Coca Cola Amatil The Commonwealth Bank of Australia Inclusivity A Sharpe observation and inspection of the organizations working framework show that the organization has developed a good interaction system, thereby justifying the principle of inclusivity in their social report. The organization follows the mentioned criteria in its social report as it provide its stockholders a good communicative system integration. Comparability Coca Cola has been conducting comparative surveys of its product and services over time and has benefitted itself and improved significantly. This criterion is also included in their social report. The bank has developed annual reports in order to compare the statistical data for the betterment of the organization making it evident that the organization is following the mentioned criteria. Completeness This criterion has not been followed by the chosen organization at the time of framing the social report. The organization has not followed the criteria of completeness. The organization is does not include the factors of exceptional talent promotion and employee environment. Evolution Coco Cola Amatil has learnt consistently from the market and has evolved accordingly. Therefore, the mentioned criteria are present in their social report. The chosen organization has evolved over the years to keep up with the global competitors. Management Policies and Systems Apart from the management of the labor in some production facilities, the organization has abided by the mentioned criteria. The social report presented by the Commonwealth Bank of Australia meets the mentioned criteria as it gives ample details about the managing system of the organizational body. Disclosure The terms that involve the benefits and the risks of the business have not been given much importance. The organization follows the criteria of disclosure in a partial manner for there is evidence that the organization hides certain risk factors. External Verification Coca Cola Amatil conducts external verification on regular intervals to get unbiased rating. The bank does not conduct external verification. Continuous Improvement The packaging segment of the organization has gradually improved yet the in order to maintain authenticity the beverage processing is kept as stock as possible. The Commonwealth Bank of Australia has adapted the methods of banking transaction and investment from other banks over the years and in this process it has continually updated and improved itself. Table 1: Explanation of social accounting approach by Zedak et al. (1997) for both the companies (Source: Gray et al. 1997) Thus, it has become clear that both the organizations have been able to follow a proper social accounting approach which resembles the social accounting approach of Zadek et al. (1997). Further, it becomes clear that following the principles of Zadek et al., organizations can be able to have continuous and non constrained growth in their respective industry. Reflection of stated value from the social reports: The corporate social reports presented by organization are meant to provide an overview of the organizations contribution towards the society. Frias?Aceituno, Rodriguez?Ariza Garcia?Sanchez (2013), going in further depths, argue that the details provided in the reports should always follow certain rules; however, in some cases breaching of rules can be seen. The official website of the Commonwealth Bank of Australia shows that the bank has taken up great responsibilities and has made them an integral part of their social responsibilities. Khan, Muttakin Siddiqui (2013), is of the opinion that the sole focus lights up positive change in the educational sector and modern innovation as a result of the health and generous investment policies. Sadly, there are references to more than one case that show that Commonwealth Bank of Australia has rejected requests of capital investments for innovation as well as educational infrastructure development as the projects held less scope for profi t in their disposal. Based n the existence of such cases at hand, it becomes very clear that the Commonwealth Bank of Australias social report is not valued by the organization itself and the terms are taken up lightly. As suggested by Fooks et al. (2013), as the chosen organization plans to enhance the rate of good practice in business and boast innovation it has to shift its focus a little from making profit only. The Coca Cola Amatil does not proved big promises or social bindings in their corporate social report; still the organization has been very successful in retaining the standard with not a single failure or breach of policies. As seen on the company website, detailed social reports are uploaded and are kept for public display. Servaes Tamayo (2013), mention that the reports incorporate details about the company statistics which in terms give a very similar, if not perfect description of the company. The detailed reports show the non business activities, realistic figures and envision future goals on a very realistic basis. Judging from the working technique of the organization and its social reports it can be ascertained that Coca Cola Amatil value their social report to a very large extend. Reflection on group discussion on these companies: In the course of the assignment I took the help of internet and logged into the official websites of the two chosen organization. The corporate social reports provided on the part of both of the organization were enriched in details and were sufficient to form the primary assumption about the level of value, nature of roles and the difference in policies. Being a team of five members I had four other members who helped me in reaching a proper conclusion. My initial assumptions about the chosen organizations was supported by all of them, nevertheless all of them raised question about the social report provided by the Commonwealth Bank of Australia. Some of our team members went on to general queries on the internet and eventually found that the bank has been not abiding its own set of policies for the larger share of profit. As per Shaw Barry (2015), the main purpose of business is to secure profit and for profit and welfare could cause trouble. I argued on the basis of the above men tioned suggestion to defend my initial assumption. In retaliation of my argument I was told that the rejected projects and breached terms had the potential to be avoided if only the Commonwealth Bank of Australia could give relaxation to their margin of profit. According to Henderson (2015) for the larger benefit of the society profitability can be relaxed to a considerable degree and hence needs commitment of the organization. Other members of our team pointed out that Coca Cola Amatil has abided to its social responsibilities as a result of which it has secured less profit in certain cases. I also realized that the figures provided in the Commonwealth Bank of Australias social reports were unrealistic in some cases. Based on these arguments and evidences I considered the opinions of my team mates to be proper and just. I changed my initial assumptions and succeeded in establishing a concrete conclusion. Reference list: Andini, R. A., Simatupang, T. M. (2014). A process simulation of inventory planning and control for Minute Maid Pulpy at Coca-Cola.International Journal of Logistics Systems and Management,17(1), 66-82. Brailsford, T., Handley, J. C., Maheswaran, K. (2012). The historical equity risk premium in Australia: post?GFC and 128 years of data.Accounting Finance,52(1), 237-247. Ccamatil.com. (2017). Our contribution wellbeing. Available from: https://www.ccamatil.com/our-contribution/wellbeing [Retrieved on: 1st January. 2017] Chan, M. C., Watson, J., Woodliff, D. (2014). Corporate governance quality and CSR disclosures.Journal of Business Ethics,125(1), 59-73. Cheng, B., Ioannou, I., Serafeim, G. (2014). Corporate social responsibility and access to finance.Strategic Management Journal,35(1), 1-23. Commbank.com.au. (2017). About us. Available from: https://www.commbank.com.au/about-us.html?ei=mv_about-us [Retrieved on: 1st January. 2017] Dhaliwal, D. S., Radhakrishnan, S., Tsang, A., Yang, Y. G. (2012). Nonfinancial disclosure and analyst forecast accuracy: International evidence on corporate social responsibility disclosure.The Accounting Review,87(3), 723-759. Fooks, G., Gilmore, A., Collin, J., Holden, C., Lee, K. (2013). The limits of corporate social responsibility: techniques of neutralization, stakeholder management and political CSR.Journal of Business Ethics,112(2), 283-299. Frias?Aceituno, J. V., Rodriguez?Ariza, L., Garcia?Sanchez, I. M. (2013). The role of the board in the dissemination of integrated corporate social reporting.Corporate Social Responsibility and Environmental Management,20(4), 219-233. Gray, R., Dey, C., Owen, D., Evans, R., Zadek, S. (1997). Struggling with the praxis of social accounting: Stakeholders, accountability, audits and procedures.Accounting, Auditing Accountability Journal,10(3), 325-364. Henderson, D. (2015). The Role of Business in the World of Today1.Business, Capitalism and Corporate Citizenship: A Collection of Seminal Essays, 14. Huang, X., Zhou, H., Zhu, H. (2012). Assessing the systemic risk of a heterogeneous portfolio of banks during the recent financial crisis.Journal of Financial Stability,8(3), 193-205. Khan, A., Muttakin, M. B., Siddiqui, J. (2013). Corporate governance and corporate social responsibility disclosures: Evidence from an emerging economy.Journal of business ethics,114(2), 207-223. Ouppara, N. S., Sy, M. V. U. (2012). Quality of Work Life Practices in a Multinational Company in Sydney, Australia.Procedia-Social and Behavioral Sciences,40, 116-121. Fogel, D., Elizabeth Palmer, J. (2014). Water as a corporate resource.Journal of Global Responsibility,5(1), 104-125. Servaes, H., Tamayo, A. (2013). The impact of corporate social responsibility on firm value: The role of customer awareness.Management Science,59(5), 1045-1061. Shaw, W. H., Barry, V. (2015).Moral issues in business. Cengage Learning.